Privacy Policy

Overview

This Privacy Policy explains how Sandbox Septic & Drain ("we," "us," or "our") collects, uses, and protects information you provide when you contact us or request service. We are based in Wilmington, DE and serve homeowners across New Castle County, DE.

Information we collect

When you call us, request service, or otherwise reach out, we may collect your name, address, phone number, email, and details about the septic, drain, sewer, or well pump service you need. We collect only what's necessary to respond to your request and provide service.

Mobile phone numbers & SMS consent

Mobile phone numbers and SMS consent are not shared with third parties or affiliates for marketing purposes.

If you provide your mobile phone number, you consent to receive service-related text messages from us. Message frequency varies, and message and data rates may apply. You may opt out at any time by replying STOP to any message, or reply HELP for assistance. See our SMS Terms for full details.

How we use your information

• To respond to your call or service request.
• To schedule and provide septic, drain, sewer, or well pump service.
• To communicate with you about your service appointment.
• To improve how we serve homeowners across our service area.

How we protect your information

We limit access to your information to those who need it to provide service, and we take reasonable steps to protect it. We do not sell your personal information.

Your choices

You may contact us to review, update, or request deletion of the information you've provided. You may also opt out of text messages at any time by replying STOP.

Contact us

Questions about this policy? Call us at (302) 555-0170 during our business hours (Mon–Fri, 8AM–5PM).